Shipping & Returns

Shipping
We currently charge £5.50 (inc. VAT) for all orders to mainland United Kingdom. This charge is per order and not per item. You will save on these charges buy ordering multiple items in one order. This charge is subject to change without notice.

For locations outside mainland United Kingdom, please email us at overseas@ntlabs.co.ukwith your full address details and the items you wish to order and we will email you with the applicable charges for your acceptance before we process your order. Do not order via the website.

Returns
If you are not completely satisfied with any of our products they may be returned within 14 days for a full refund of the purchase price (not including any carriage charges). The product must be in its original packaging, any seals must be unbroken and include all original packaging materials. We are unable to refund for damaged or used items. Return shipping costs are at your own expense.

After-sales service and warranty: If, for any reason, any of our products do not reach you in good condition, we will happily replace or refund the items concerned under the terms of our guarantee - see below for full details. This does not affect your statutory rights as a consumer.